Crime figures from the Office for National Statistics (ONS) show there were more than four million incidents of fraud in 2020, which suggests only 10% of offences are being reported to Action Fraud.
Which? Money editor Jenny Ross said: “Fraudsters have added to the suffering that many people have faced during the past year by using the pandemic and the increase in online shopping as a springboard for tricking a growing number of victims.”
She is calling for the government to amend its Online Safety Bill to require platforms to take greater responsibility for fraud carried out through their sites.
“Tech giants, banks, telecoms providers, regulators and the government need to keep up with the evolving tactics of scammers and make sure people cannot be targeted when going about everyday activities like shopping,” she added.